ku9apk Privacy Policy

01 Introduction and Scope of Policy

ku9apk ("we", "our") operates an online entertainment and gaming platform for users in Bangladesh. This privacy policy describes what personal information we collect when you use our website ku9apk.cam, how we use it, and how we keep it secure.

By using our services, you are considered to have accepted the terms of this privacy policy. If you have any objections, please contact us before using our services.

This policy applies to all ku9apk services — whether accessed via web browser, mobile device, or any related channel. We may update this policy from time to time and the date of any changes will be noted at the top.

02 What Information We Collect

ku9apk only collects the information needed to provide you with a secure and quality service. Details are outlined below:

A) Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport number (when required for KYC verification)

B) Financial Information

• bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

C) Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Logs of how long you visited the site and which pages you accessed
• Gaming activity logs (for fair play and fraud prevention)

D) Voluntarily Provided Information

• Content of communications you make via live chat or email
• Information provided through participation in promotional offers or surveys

03 Purpose of Using Information

We use the information collected for the following legitimate purposes:

Service Operation and Improvement

Your information is used to create and manage your account, process transactions, award bonuses and rewards, and improve the overall quality of ku9apk services.

Identity Verification and Security

Your information is used for age verification (for users aged 21 and above only), compliance with KYC regulations, prevention of fraud and money laundering, and ensuring account security.

Communication and Support

Your contact information is used to communicate with you on important service-related matters, respond to support requests, and notify you of policy changes.

Responsible Gaming

Gaming logs are analysed to identify potentially problematic gaming behaviour and to help users set limits. This is done entirely for the benefit of users.

Legal Obligations

Necessary information is retained to comply with applicable laws and regulations and to respond to lawful requests from relevant authorities.

04 Disclosure and Sharing of Information

ku9apk never sells your personal information to third parties. However, limited information may be shared in certain specific circumstances:

With Service Providers

Only necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and anti-fraud service providers. These organisations are contractually bound to uphold our privacy standards.

For Legal Requirements

Information may be disclosed when required by a court order, a lawful request from an investigating authority, or to comply with applicable law. In such cases we provide only the minimum information specified in the request.

In the Event of Business Changes

In the event of a merger, acquisition, or transfer of assets involving ku9apk, user information may be transferred. In such situations we will notify users in advance and obtain consent before any new policy takes effect.

05 Cookies and Tracking Technologies

The ku9apk website uses cookies and similar technologies to operate correctly and to improve your experience.

Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining your login session, security verification, and completing payment processes. Without these cookies the service will not work properly.

Functionality Cookies

These cookies are used to remember your preferences such as language settings and theme. They make your browsing experience more convenient and personalised.

Analytics Cookies

These cookies help generate anonymous statistics to understand which parts of the site are used most and where there is room for improvement. This data is not personally identifiable.

You can delete or block cookies at any time from your browser settings. Keep in mind that blocking essential cookies may cause some parts of the service to not work properly.

06 Data Security Measures

ku9apk has implemented industry-standard security measures to protect your personal and financial information.

• SSL/TLS Encryption: All data transmission on the website is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain form — advanced cryptographic hash algorithms are used.
• Firewall and Intrusion Detection: Our servers are protected by multiple layers of firewalls and real-time threat detection systems.
• Restricted Access: Only authorised staff may access user information on a need-to-know basis, and every access is logged.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved in a timely manner.
• Data Segregation: Information belonging to different users is stored separately to prevent any leakage.

Please note that no party can guarantee complete security on the internet. We ensure the highest possible level of protection, but please also keep your password confidential and notify us immediately if you notice any suspicious activity.

07 Data Retention Period

ku9apk retains user information in accordance with the following policy:

Information for Active Accounts

All information will be retained for as long as your account remains active. This information is necessary for providing the service and meeting legal obligations.

After Account Closure

Even after an account is closed, records of financial transactions, KYC verification documents, and certain gaming logs may be retained for a specified period as required by law. Once that period ends, the information is securely deleted.

Inactive Accounts

For accounts that have been inactive for an extended period, ku9apk will notify the user and give them the opportunity to take any necessary action.

08 Your Rights

ku9apk respects the following rights you have over your personal information:

Right to Access

You can find out at any time what information we hold about you. Contact us via live chat or email to make this request.

Right to Correction

If any of your information is incorrect, you can request that it be corrected. Keeping your information accurate is also important for the security of your account.

Right to Deletion

In certain circumstances you may request that your personal information be deleted. Please note that some information may not be possible to delete due to legal obligations.

Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This will not affect your use of the service.

Right to Data Portability

You may request your own information in an organised and readable format.

To exercise any of the above rights, contact our support team 24/7 via live chat or at [email protected].

09 Protection of Minors

ku9apk strictly provides services to users aged 21 and above only. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration and confirmed through ID verification where necessary. If a user is confirmed to be under 21 years of age, their account will be closed immediately and the associated information will be securely deleted.

If you believe that a minor is using our services, please contact us immediately.

10 Third-Party Links and Services

The ku9apk website may occasionally reference third-party services (such as payment providers). These third parties have their own privacy policies and their data collection practices are outside our control.

During payment processing, your financial information is exchanged directly with the relevant payment provider and their security standards apply. ku9apk receives only the necessary information from these transactions.

11 Policy Changes

ku9apk may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify you of the changes via your registered email.
• If required, ask for your confirmation of acceptance of the new policy at the time of login.

Continuing to use the service after a revised policy is published means you agree to the new policy. We therefore recommend reviewing this page regularly.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us in the following ways: